Returns and Exchange Policy

At Shree Sai Book Shop, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help with our Returns and Exchange Policy.

1. Eligibility

   a. Returns: You may return items within 07 days from the date of purchase if they are unused, in their original packaging, and in the same condition as received.

   b. Exchanges: We offer exchanges for items that are defective, damaged, or received in error. Please notify us within 07 days of receiving the item for exchange eligibility.

2. Return Process

   a. Contact Us: To initiate a return or exchange, please contact our customer service team at info@shreesaibookshop.com. Provide your order number, item details, and reason for return or exchange.

   b. Return Authorization: Once your request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).

   c. Packaging: Please ensure that the item is securely packaged to prevent damage during return shipping. Include the return authorization number on the package.

   d. Return Shipping: You are responsible for return shipping costs unless the return is due to our error or a defective/damaged item. We recommend using a trackable shipping method for returns.

3. Refunds and Exchanges

   a. Refunds: Upon receiving and inspecting the returned item(s), we will process a refund to your original payment method. Please allow 07 business days for the refund to reflect in your account.

   b. Exchanges: For eligible exchanges, we will ship the replacement item(s) once the returned item(s) are received and inspected. If the item is out of stock, we will offer a comparable alternative or a refund.

4. Non-Returnable Items

   Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

   • Personalized or customized items
   • Digital downloads or software
   • Gift cards or vouchers
   • Perishable goods
   • Intimate apparel and swimwear

   Please check the product description or contact us for clarification before making your purchase.

5. Damaged or Defective Items

   If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable, along with instructions for returning the item if necessary.

6. Cancellations

   If you wish to cancel an order, please contact us as soon as possible. We will attempt to accommodate your request if the order has not been processed or shipped. Once shipped, the standard return policy applies.

7. Contact Us

   If you have any questions, concerns, or need assistance with returns or exchanges, please contact our customer service team at info@shreesaibookshop.com. We are here to assist you and ensure a smooth shopping experience.